A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM). A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center is considered to be an important element in multi-channel marketing.

• 24 X 7 Concierge Services

If you are based out of India and sell tours to India, your clients are in dare need of you all the time. Remember, they are your clients and would like to talk to you and share their problems with you at each step. By taking up a Local Contact Center, you tell your clients that you have your own office in India and your own people to take care (though actually they are being managed by another Ground Operator). Here we come into the picture and give you a unique India Based 24 X 7 telephone number that is answered by your welcome note, call processed to us, or to you or to your ground operator to help your clients. Our team of experts, work out instant solutions to your clients’ problems, coordinate with your Indian Ground Operator and redress it within no time.

• 24 X 7 Contact Management

We also offer online live chat solutions, call back services, sms gateways exclusively for tour, travel and hospitality companies. These products can be used to manage your web traffic or enhance the service experience of your India bound clients.